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📊 Today's Performance
📈 Call Volume (7 Days)
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Users
Manage your team members and permissions
Phone Numbers
Choose local or toll-free business numbers, then manage your DID inventory, routing, and provisioning.
Extensions & Devices
Manage SIP extensions, endpoints and registered devices
🔌 Extensions
📱 Registered Devices
Call History
Browse, filter and export your call detail records
Call Recordings
Review recordings, transcriptions and AI-powered insights
Call Queues
Manage ACD queues, agent assignments and overflow routing
IVR & Auto-Attendant
Design and manage interactive voice response flows and auto-attendant menus
↪️ Call Forwarding
Manage inbound call routing rules — forward calls to extensions, queues, IVR menus or external numbers
💬 Text Messages
Send and receive SMS messages from your business phone numbers
📊 Analytics & Reporting
Enterprise-grade insights into call performance, agent productivity, and SLA compliance
📈 Daily Call Volume
📊 Call Direction
🕐 Hourly Call Distribution
🎯 Answer Rate
⏱ Talk Time Summary
👤 Agent Performance
📥 Queue Performance
💳 Plan & Billing
Manage your subscription, monitor usage quotas, and explore upgrade options
⚙️ Settings
Configure company profile, account preferences, and system settings
📬 Voicemail
Manage voicemail boxes, greetings, and voicemail-to-email settings
📠 Fax
Send and receive faxes electronically through your business numbers
🔔 Ring Groups
Configure group ringing strategies to route calls to multiple extensions simultaneously or in sequence
📅 Time Schedules
Define business hours, holiday calendars, and time-based call routing rules
Live Monitor
Real-time call monitoring — listen, whisper, and barge into active calls
🔴 Active Calls
👥 Agent Status
🔍 Audit Log
Track all system activities, changes, and access events for compliance and security
🏢 Conference Bridges
Manage audio conference rooms with PINs, recording, and participant controls
📒 Company Directory
Shared enterprise phone book with speed dials, departments, and LDAP sync
📤 Auto-Dialer
Power dialer campaigns — automate outbound calling with intelligent pacing and CRM integration
🔗 Integrations
Connect your phone system with CRM, helpdesk, and business tools
🔀 Number Porting
Enterprise number porting — port in from any carrier or manage port-out requests
🚨 E911 Emergency
Enterprise Enhanced 911 address management — structured addresses, validation, carrier provisioning & compliance reporting
Last sync: —
⚠️
E911 Compliance Notice
Federal law (Kari's Law & RAY BAUM's Act) requires all multi-line telephone systems and VoIP providers to support direct 911 dialing, provide dispatchable location information, and send notifications. Each user must have a validated and provisioned emergency address on file.
🛠 Extension Builder
Create, configure, and manage SIP extensions with full credential and codec control
🏢 Tenant Management
Create and manage client tenants — each with isolated users, numbers, and configuration
📡 SIP Trunks
Manage SIP trunk connections, quality metrics, routing rules, and failover settings
📍 DID Routing
Map inbound DID numbers to extensions, queues, IVR menus, or external destinations
🎵 Music on Hold
Upload and manage hold music playlists assigned to queues and ring groups
🅿️ Call Parking
Configure parking lots so agents can park calls and retrieve them from any extension
🚫 Call Blacklist
Block unwanted callers, spam numbers, and robocalls from reaching your phone system
🏷️ Outbound Caller ID
Control outbound caller ID per user, department, or route — with STIR/SHAKEN attestation, CNAM registration, and schedule-based rules
🛡 Roles & Permissions
Granular role-based access control — define what each role can view, edit, and manage
📱 Phone Provisioning
Auto-provision desk phones, headsets, and SIP devices — zero-touch deployment
🔑 API & Webhooks
Manage API keys, webhook endpoints, delivery logs, and developer tools — with rate limiting, IP restrictions, HMAC signing, and retry policies
🩺 Network Diagnostics
Test SIP connectivity, call quality, codec negotiation, and network latency
🔍 SIP Trace
Click "SIP Trace" above to capture SIP traffic